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Measuring the Effectiveness of Virtual Human Services

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The COVID-19 pandemic drove a large and rapid transition from in-person human service delivery to virtual approaches. Measuring the implementation and outcomes of virtual human services in a timely way is crucial to understanding the challenges and successes for a variety of participants across programs and services. Research on telehealth and remote home visiting can inform strategies, outcomes, and measures for assessing participant and staff experiences with virtual human services.

*This content is in the process of Section 508 review. If you need immediate assistance accessing this content, please submit a request to Alec Vandenberg, (202) 934-4221, alec.vandenberg@hhs.gov. Content will be updated pending the outcome of the Section 508 review.

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