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Perspectives of Program Participants on Virtual Human Services During COVID-19

Publication Date
May 20, 2021

Focus groups with a small sample of program participants across a range of human services programs in Fall 2020 captured the perspectives of people served to better understand the perceived strengths and limitations of virtual services. Participants noted that future service systems should be carefully tailored to participants’ needs, strengths, and preferences to reach all participants effectively and equitably.

*This content is in the process of Section 508 review. If you need immediate assistance accessing this content, please submit a request to Pamela Winston, (202) 969-3827, Content will be updated pending the outcome of the Section 508 review.

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