Emergency Playbook for Federal Human Services Programs

This playbook aims to synthesize lessons learned and recommendations from existing resources, emergency management protocols, and interviews with federal program staff about responding to emergencies and disasters. As Federal human services program staff serve populations that often experience marginalization, economic disadvantages, and disproportionate negative impacts in a disaster or emergency context, this playbook emphasizes opportunities for federal programs to deliver human services equitably to all populations during and after major emergencies, especially those with multi-state impacts.

Related Products:

• Emergency Flexibility and Waiver Measurement
• Equity Considerations for Delivering Human Services Virtually
• Perspectives of Program Participants on Virtual Human Services During COVID-19